Tenant FAQ

Does my rent include electricity and water?

Electricity and water are not included in your rental fees. Outgoings such as water and electricity are an additional expense to your weekly rent and you will be billed for these separately. It is also your responsibility to connect these services at your own cost.

Am I allowed to hang pictures on the walls?

This is up to the individual landlord and can be discussed as part of your lease contract. Do not hang items unless you are given permission in writing. You will be required to patch any new holes at the end of your lease.

How do I pay my rent?

We accept online payments and cheques. Unfortunately we cannot accept cash and we do not have EFTPOS facilities at the office. You will be provided with the details of how to pay at the beginning of your lease.

What if I can’t pay my rent on time?

If you have fallen on tough times, please contact us immediately. There may be some options available such as a payment plan etc, but it is important to let us know what is happening before you fall behind.

How often will you inspect my home?

We conduct inspections every three months. You will be notified of the inspection time at least one weeks in advance.

The purpose of the inspection is to ensure the property is being aced for in a satisfactory manner and to check if any maintenance is required.

You do not need to be home for the inspection, however you must ensure the property is safe for entry by our property manager. Your landlord may also be in attendance on the day and we will be taking photographs to keep as a record.

Am I responsible for gardening? 

It is an expectation that you maintain the property to the same standard that you leased it, which includes the garden and lawn. If the garden or lawn dies, you will be expected to replace it when your lease ends.

What if I damage something at the property?

Please contact us immediately. We understand that accidents happen, and it is always best to notify us straight away rather than waiting until the next inspection.

The damage may be covered by the landlord’s insurance policy; if not, we work with a range of fantastic tradesmen that can assist you.

Can I get a pet?

This is up to the individual landlord and will be specified in your lease agreement. Be aware that a pet will incur extra fees such as a flea treatment at the end of your lease.

What happens if the owner of the property I am renting decides to sell?

In a fixed term lease, you cannot be asked to leave before your lease expires, even if the property sells.  Your lease will automatically transfer over to the new owner, who will decide at the end of the lease whether it continues.

If you are in a periodic lease, rather than fixed term, you can be issued with a 30-day notice to leave.

On the flip side, if you wish to leave as a result of the sale, you are required to provide 14 day's notice in writing.

What happens when my lease expires?

When your lease is nearing its end, we will contact you to see if you would like to enter into a new lease.  If you do, we will confirm this with your landlord and prepare the new leases for you both to sign. It will likely your rent will increase at this time.

If you have decided to move on when your lease finishes you must give us a minimum of 14 days written notice, prior to your end of lease date. In a periodic agreement, you must provide 21 day's notice of your intention to leave.

What if I need to move out before the end of my lease?

Sometimes tenant needs to move out before their current lease has expired, for example a new job, hardship, separation etc. This is known as a ‘Lease Break’. Depending on why you are breaking the lease, the required notice period will be either 14 or 21 days. There is also monetary compensation to be paid, of either 4 or 6 weeks rent, depending how long you have been in the property.

How much bond will I pay and when when will I get it back? 

Your bond is equal to one month's rent and is held in trust by Residential Tenancies Bond Authority Bond (RTBA), not by Ray Real Estate. Therefore, you cannot use it for rent.

Following your final inspection after you vacate, your property manager has 10 business days to lodge your bond refund form or make an application to withhold some or all of it. The RTBA refunds your bond directly into your nominated bank account - this may take up to 72 hours.

What is a Condition Report?

We will thoroughly inspect the property prior to you moving in. We note the condition of the property, including any damage, all items contained within and take photos for our records. This condition report will then be used for your final inspection to ensure you have left the property in its original condition.

You will be given a copy of the Condition Report to either agree with or make additional notes. It must be returned with 5 business days, or the original condition report will be declared as true and correct.

How does the application process work?

Once you have submitted your application and all supporting documents, we conduct a range of checks such as references and rental history. We then present all applications to the Landlord for a final decision. You will be advised of the outcome as soon as possible.

What checks do you conduct?

We need to ensure tenants have a good rental history, can financially afford the property and that it suits their lifestyle and needs. Part of our application screening process includes checking your rental history via TICA and past real estate agents, your employer details, your income, your identification and various other references.

Who should I contact about renting one of your properties?

You can phone, email or visit our office during business hours. Alternatively, all of our properties are listed on www.realestate.com.au.

Glen did a great job with handing all aspects of my sale. I chose him because of his and his agency’s long history, contacts and knowledge of the area and he did not disappoint with a comprehensive marketing strategy pulling in and negotiating with a large number of interested buyers. Would recommend.


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